Frequently Asked Questions

Most merchants go live in under 10 minutes. Add your business details, upload products, choose your store URL, and publish.

A valid Qatar CR is required to verify your business and accept payments. You can start setup before verification and complete it later.

Platform fees are shown clearly in your dashboard before any charge. There are no hidden monthly lock-ins on the entry plan.

Yes. Every store starts on a qatarsouq.shop subdomain and you can connect your own custom domain from store settings.

When an order needs delivery, independent delivery partners send you quotes with their price and ETA. You pick the best quote, deliver the order yourself, or arrange customer pickup.

No. Delivery partners are independent contractors who quote on your orders. qatarsouq provides the platform that connects you — it does not provide the delivery service itself.

Yes. Select 'Self Delivery' when fulfilling an order and no partner quote is used. Many merchants near their customers prefer this.

Partner quoting is available across Doha, Al Wakrah, Al Rayyan, Al Khor, Umm Salal, and Al Daayen, with coverage growing.

Cash on Delivery, plus card payments through our payment partners. Merchants receive payouts on their plan's schedule.

Merchants set and manage their own return and refund policy, displayed in their store. qatarsouq provides order records to help resolve disputes.

Yes — guest checkout is supported so customers can buy without signing up.